Questions
Questions? We’ve Got You.
From finding the right products for your skin to questions about ingredients, orders, shipping, and returns, you’ll find helpful answers to our most frequently asked questions right here.
Products
Are your products good for sensitive skin?
Yes. Suzanne created One Love Organics because nothing on the shelf worked on her own reactive, sensitive skin, and gentle and effective is still the standard every formula has to meet. Every product is dermatologist tested with an irritancy score of zero, made with botanical ingredients, and free from synthetic fragrance, parabens, sulfates and phthalates.
Sensitivities vary from person to person, so we recommend a patch test before first use: apply a small amount to the inside of your wrist or inner arm. If redness or irritation occurs, discontinue use.
Are your products dermatologist tested?
Yes — every one of them, with an irritancy score of zero.
As with any skincare, we recommend a patch test before first use if you have specific allergies or sensitivities: apply a small amount to the inside of your wrist or inner arm. If redness or irritation occurs, discontinue use.
Are your products hypoallergenic?
The FDA does not define or regulate the term "hypoallergenic," and there is no standard test for allergic reactions. Because sensitivities vary by individual, we don't position our products as hypoallergenic — a product that works beautifully for one person may irritate another. For this reason we recommend patch testing: apply a small amount to the inside of the wrist or inner arm before first use. If redness or irritation occurs, discontinue use.
Are your products safe to use during pregnancy?
There's no FDA guideline, required testing, or official certification that lets a cosmetic brand call a product "pregnancy safe." Because no governing body defines or verifies that claim, we don't make it.
What we can do is be transparent. The American Academy of Dermatology publishes guidance on skincare during pregnancy, and every one of our product pages lists the full ingredients — so you can check any formula against that guidance yourself, or bring it to your doctor or midwife. If you'd like help finding the list for a specific product, email us and we'll send it over.
Do your products contain synthetic fragrance?
No, never. Where a product has an aroma, it comes entirely from ECOCERT-certified blends of essential oils and fruit and plant extracts — always free from phthalates, parabens and sulfates.
Are your products cruelty-free?
Yes, always. We never test on animals, and we never have. We're certified cruelty-free by PETA, and our cruelty-free status is separately verified by ECOCERT/COSMOS at both the ingredient and the finished-product level.
Are your products vegan?
Nearly all of them. Two contain beeswax — Skin Savior Multi-Tasking Wonder Balm and Botanical B Enzyme Cleansing Oil. Everything else in the line is plant-based, and full ingredients are listed on every product page.
What makes One Love Organics different?
We're a family-owned brand in Georgia's Golden Isles, and we make everything ourselves. Most brands hand their formulas to a contract manufacturer they'll never visit — Suzanne writes ours, and we produce them in small batches in our own ECOCERT/COSMOS licensed, FDA registered facility. It's the only one of its kind in the state, and an award winner: Cosmetic Innovator of the Year from ICMAD, and Georgia Manufacturer of the Year.
The license covers our facility. Individual products carry their own certifications, listed on each product page and on our Certifications page.
What about your packaging and recycling?
We follow COSMOS packaging guidelines, and use recyclable glass bottles and FSC-certified cartons. We also offer refills on Botanical A Facial Cleanser, Botanical B Enzyme Cleansing Oil, Easy Does It Foaming Cleanser and Gardenia + Tea Antioxidant Body Serum — the least expensive way to repurchase, and the least packaging, since you keep the bottle you already have.
For how to recycle each component, see our recycling guide.
How long will a product last, and how should I store it?
Because our formulas are concentrated, most full-size products last two to three months with daily use. Oil-based treatments and balms often last longer, and are best used within twelve months of opening. Store everything in a cool, dark place away from direct sunlight, heat and humidity.
Why do you recommend applying serums and balms to damp skin?
Damp skin absorbs better, and the plant-based oils in our formulas help hold that water in place rather than letting it evaporate. It's the difference between a product that sinks in and one that sits on the surface.
Do you offer samples?
We don't send free samples, but we do offer trial sizes you can buy — minis of several of our best-loved formulas, so you can try one before committing to a full size. We also run gift-with-purchase offers from time to time, and our newsletter and text subscribers hear about those first.
I'm new here. Where should I start?
Botanical B Enzyme Cleansing Oil. It's the product people repurchase most, and the fastest way to feel the difference — it lifts makeup, SPF and daily buildup in one step and leaves skin soft and hydrated, never tight or stripped. Dermatologist tested with an irritancy score of zero.
From there, add moisture while skin is still damp. That's the whole ritual, and each step makes the next one work better.
Policies
Ordering + promotions
Can I change or cancel my order?
Once an order is placed we aren't able to change or cancel it. Orders go straight to our fulfillment partner, often within minutes, so there's no window for us to catch it in between.
If something isn't right, email service@oneloveorganics.mom and we'll help you with a return as soon as it arrives.
Do you offer promo codes?
Yes, we offer online promotion codes seasonally. Sign up for our newsletter and texts to receive them, and follow our social channels for the latest. These offers are redeemable on oneloveorganics.mom, and can't be used on other websites or combined with Love Club points.
Shipping + tracking
How much is shipping?
Free on all U.S. orders $75 and up. Under $75, standard shipping is a $6.95 flat rate. Expedited shipping is available at checkout for an additional fee, depending on your location.
When will my order ship?
Orders are processed within 1–2 business days and ship Monday through Friday, excluding weekends and holidays. Orders placed after 2:00 p.m. ET are processed the following business day.
Incomplete or inaccurate address information can add another 1–2 business days, so it's worth a quick look at your details before you check out.
How long will delivery take?
Standard shipping usually arrives 3–7 days after your order is processed, via USPS. Processing time applies to every shipping method, expedited included — the 1–2 business days happen before your package enters transit, so factor those in when you're ordering for a date. Transit times are business days and don't include weekends or holidays.
Where's my tracking?
You'll get a confirmation email with tracking as soon as your order ships, sent directly by the carrier. Tracking can take 24–48 hours to start updating. If you don't see the email, check your other mail folders, then email us and we'll track it down for you. Once a package is with the carrier we can't control its transit time, but we can always help you find it.
Do you ship internationally?
Not at the moment. We ship within the United States only, and we're unable to accept credit cards issued by international banks.
Returns + problems
What's your return policy?
Not happy? Tell us within 30 days of receiving your order and we'll exchange it or refund you — whichever is easier. Just complete the Return Authorization Form to get started. We only ask that you cover the shipping back to us; original shipping isn't refunded either.
Refunds go back to your original payment method, usually within 10 business days of your return reaching us — sometimes a few days more, depending on your bank. Prefer store credit or an exchange instead? Just say so on the form.
The Cleansing Sponge is final sale, because hygiene rules across cosmetics mean a sponge can't be resold once it's shipped. Sale and discontinued items are final sale as well.
If you bought from one of our retail partners, they'll handle the return for you.
Questions? Email service@oneloveorganics.mom and we'll walk you through it.
What if my order arrives damaged?
We'll replace it. Send a photo of the damaged item to service@oneloveorganics.mom and we'll get a replacement on its way — a quick snapshot is all we need, and it helps us spot anything going wrong in packing or in transit.
DEV: this replaces the current live answer about the carrier inspecting and collecting the package. That answer must come down.
Account + Contact
I forgot my password.
On the login page, choose "Forgot your password?" and enter the email address on your One Love Organics account. We'll send you a link to set a new one. If it hasn't arrived within a few minutes, check your spam folder, then email us and we'll sort it out.
Do you have a rewards program?
Yes — The Love Club. Join and you'll get 200 points straight away, then earn 2 points for every $1 you spend, rising to 4 and then 6 as you move up tiers. Every 100 points is $1 off your next order. You can also earn points for referring a friend, leaving a review, or following along on social.
One thing worth knowing: sign in before you check out. We aren't able to add points to an order after it's placed.
Full details are on the Rewards page.
How do I reach a person?
Email is the fastest way to reach us: service@oneloveorganics.mom. You can also call 912-434-4212.
One Love Organics, Inc., 101 Spaulding Court, Brunswick, GA 31525.